Because it gives us less volatility on the outcome of the return. You have all these vendors working on every project, and so, instead of having an assembly line of work, it's more like you're building each one on a bespoke basis with the project at the center and all of these vendors attached to it, like the petal to a flower. A lot of it also isn't just about intellect, there's a lot of great people who maybe want something different out of their career than a different set of people. Cortland Legacy | Dallas Area Corporate Housing Cortland Legacy 1 or 2 Bedroom Apartments 603 - 1689 SQ FT (approx.) It's just not something people want to deal with, but it's necessary. Technologies. Cortland Mallard Creek 500 Solano Dr Charlotte, NC 28262 1-3 Beds 1-2 Baths 740-1,454 sqft $1,455 - $2,118/mo Local Information Map Schools Shop & Eat Google -- mins to Commute Destination Description (704) 327-6476 Come Home to Cortland Mallard Creek There are, of course, opportunities that Cortland could take to move into other asset classes within multifamily housing, or even different commercial real estate classes. We could have never done that if we had done each of those with a host of external vendor relationships as opposed to a team internally that worked on everything. Weve created the capital structure and built the infrastructure to where now we're not relying on all these external parties for every project. But talk about two pieces of the equation as it relates to what it is to be on the team at Cortland. But the amount of value you created with your team by entrusting them with an unlimited checkbook to make people happy, you can't even put a value on that and that continues to this day. Office (0) Den (0) Yard (6) Clubhouse (32) Business Center (32) Controlled Access (32) Playground (0) In a market like Dallas or Atlanta or any of the markets were in, we don't need to be top one or five, but we'd like to have line of site to 4000 or 5000 plus units because it allows us to first, invest in better top notch human capital, because we have the scale to support it. And then, all of those calls come into a central location. 35:11 - Willy asks about the move to being vertically integrated. They thought it was nuts to spend that much money on a renovation of an existing project. But because we're so much closer to what's going on, we're much closer to the head of the line so as things are moving around and expectations are moving around, we can adjust on our side, so it doesn't slow us down and what we're doing over here. Willy Walker: So, given the competitiveness for LP Investments and capital out there, in those early days when you were going and buying properties, you were obviously in a very competitive market, you're paying market prices for assets, you're investing in not only the asset but also all the infrastructure at Cortland. A lot of the things we talked about today and the differences between us and maybe some of our competitors is, we really look at the business as a consumer facing operating business that happens to need capital as opposed to a capital business that happens to somewhere down the hall have some property operations. 346-206-1014. 2404-14 W. Cortland. 5470 Glenridge Dr NE. So, lot of room to grow in the business that we're doing. Cortland's team is comprised of people committed to challenging the standards of conventional apartment living. Contact Us GET IN TOUCH WITH GREYSTAR We're pleased you're interested in reaching out to us. Hours. And so, it's a wildly competitive marketplace right now and you're seeing CAP rates continue to chink down and chink down. You have to set up the infrastructure and the culture of being an associate first organization if you're ever going to be best in class in customer service or customer experience. Next, Willy and Steven dive into more detail concerning Cortlands consistency of assets. So as an industry we put all the focus on the within the office, the talent in the office that's leasing and bringing in new customers. Find Related Places. Steven and his team manage a portfolio of multifamily assets located in 11 states, primarily in the Southeast, Midwest, and Texas. Thu: 9am - 5pm. I have strong belief that if we continue to perform for the capital, they're going to find us. Photos. Willy Walker: And anything on the downside, as it relates to anything from the small company touch and feel that you miss or anything that sort of says man, I wish I could go back to doing that, but my job today just didn't, allow me to do it? Because it just takes so many people to do it well. At least we were all one team. Website. Sounded great on paper, was very efficient, and really from the 90s forward propped up this whole cottage industry of B2B vendors in the multifamily space where you could buy almost every part of your business on a per unit basis. That's a big step from 2005 being focused on developing multifamily properties in Atlanta, Georgia. . Steven DeFrancis: Sure, and you make a good point, especially back then. Pros. The result of under development of multifamily in the Sunbelt markets in the early part of the 2000s because of the heavy focus at the time on homeownership followed by a pretty long and protracted downturn where nothing was being developed in those markets. Well guide you through the process. Cortland at the Hill. But to your point about all the stuff we've underwritten, what we decided a number of years ago was to invest in a bigger team so we could put an investment team in each of the markets that we're in, so we weren't trying to do all this acquisition from a central location where we really didn't have the local market knowledge that we would like to have. Company Overview. This is a multi-location business. Did you focus on that at all? Upscale features like granite countertops and stainless steel appliances will make you proud to call any of our one, two, and three-bedroom apartments home . 0:48 - Willy previews episodes to come. Email this Business. The company employs more than 2,000 associates; it also owns and manages over 65,000 units, with a pipeline that will push this number to over 70,000 by the end of the year. Looking for furniture for your home office? As you sit there and think about the next 10 years, what's more important to you; continuing to build on the capital formation side or continue to stick at, it's day-to-day operations and the blocking and tackling that actually brings the capital? Hopefully, he won't be too critical of my leadership style during our discussion in a couple weeks. Cortland Engaged Employer Overview 569 Reviews 120 Jobs 913 Salaries 80 Interviews 179 Benefits 91 Photos 164 Diversity + Add a Review Updated Feb 23, 2023 Find Reviews Clear All English Filter Found 548 of over 569 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.7 68 % Key Principal: Ashley Gordon See more contacts Industry: Apartment building operators. So, we just said okay, well we've done a lot of other things ourselves, we'll figure this one out too. 51:39 - Will Cortlands main focus going forward be service or capital? On the latest Walker Webcast, CEO Steven DeFrancis joined us to discuss his strategic approach to systemization, his focus on building a stellar team, and his approach to growth. Thank you, Steven. Cortland | 42,444 followers on LinkedIn. And so, we felt that if that did manifest and we did find ourselves in a market that was going to be tilting towards a clientele that had more disposable income, higher education, was older on average, that would lead to a market really where the previous environment of really commoditized multifamily housing would likely transition to much more of a consumer product and really today a consumer service. And began to build that team, which has been a great add to the organization. After all, as Steven says, Cortland is at heart a consumer-facing operating business that happens to need capital, not the other way around. The vision also prompted a focus on brand. Need to find a different location? We're here to help our residents, clients, and communities across the globe. Most of all, we got great consistency so when we were promising delivery dates on these units, we had much lower volatility than what we had seen previously, doing a more traditional model. I can thank Bruce Cohen for the time he spent advising us, putting that team together. That part didn't take a lot to bite off on that it was largely just math. There are plenty of people in the multifamily industry who say brands make a difference in hospitality. Allen, TX 75013-5259. (855) 231-0937. Willy Walker: And is that, given the supply chain issues going on today are those relationships and controlling that process a competitive advantage right now at this time in the cycle, given the pandemic and how backed up supply chains are? That team, by the way, is now about 40 people and we're still always struggling to stay current to keep up. Find company research, competitor information, contact details & financial data for Cortland Partners, LLC of Atlanta, GA. Get the latest business insights from Dun & Bradstreet. I personally would not live there. Cortland has processes in place to provide a high level of standardization across its business; this allows, for instance, residents to count on a certain standard of fit and finish across properties, and property managers to easily transfer between locations. Steven DeFrancis: We do have a great capital team, Ned, you mentioned Chris Lennon. Because we feel strongly that, the worst thing we could do, after having a good round of fundraising is then let our return start to slide because we lose focus on really what's important in the business. 4:42 - What led Cortland to shift? They were all broken in some manner, and so, as you can imagine, they were extremely inconsistent from a product and location standpoint, and so you could not build a brand around this hodgepodge of assets. Learn more about Walker & Dunlop and Driven by Insight. Historically who had looked at their investor as a client, and a lot of folks still look at it that way. Cortland Glenridge. Those learnings really were helpful because there were times over the last 10 years where we would have 10 or 15 pretty major development or renovation projects and these renovations where 20, 30, 40 thousand dollars a unit. Steven DeFrancis: That is correct. During the economic downturn in 2008, we decided to shift our focus from developing communities to acquiring and renovating existing multifamily communities all with a vision to challenge the conventions of the traditional multifamily industry through better living spaces and experiences. It doesn't have to be brand new. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US. We all met in the same bar after work to figure out what we did wrong that day. Brand and associated SEO realities in the market today drive traffic, and they tie into the customer-centrism of the business. But we felt that there was an enormous opportunity that we could capitalize on if we really pivoted the whole business to focus on our customer as the true client. Id like to think and Brad Brown, my acquisitions chief swears we've never paid more than somebody else for a property. Steven DeFrancis: Well, we had a lot of learnings along the way. Tenant tried to remedy with on-site management **************************************** and off-site supervisor *************************************** The tenant currently has a 6 month lease (with 4 months remaining) and was offered a free transfer to relocate to another unit, however management now says it's contingent on a 13 month lease and a market increase on rent, to solve a ongoing noise complaint, which is pure greed and no regard for the tenants health and safety. Cortland is a National Multifamily Housing Council top 50 owner and manager, and was ranked as a top US brand by Reputation.com. 3.7 (114 reviews) Verified Listing. Willy Walker: You talked about brand and the customer experience. We offer positions as builders, designers, engineers, analysts, experience curators, and everything in between. Steven DeFrancis: We felt the brand was very important. We believe that fostering sharing and inclusion of all ideas, lived experiences, and world views in the residential community can provide transformative learning experiences for our . BBB is here to help. That's extremely inefficient, building buildings, renovating buildings, especially renovating buildings that are full of customers, it's fraught with peril. 2834-38 N. Orchard. I can't even remember a single story where we were like oh, my goodness, I can't believe we let them do that look and what they did. I can think of many stories where they did the right thing for the right reason because they were empowered to go do it through decisions and checkbook. Mon: 9am - 5pm. If you think about the way most products or most developments are done or acquisitions or value add projects, they are really managed in a very bespoke basis with an internal acquisitions person or a developer and then external execution, whether it's design, architecture, construction, or construction management. How could you grow the business in a way that you wouldn't fall victim of growing too fast and then, while also maintaining that ability to really be best in class from a customer experience standpoint? You've also standardized a lot as it relates to the if you will fit and finish of a Cortland property. Cortland Design is our in-house, award-winning interior design and architecture firm. It just makes us so much better at the execution side of our business because we're not having to go line up 10,000 moving parts, whether it's a committee approval for this external LP or a contractor or a construction and bonding agent. Steven DeFrancis: But, sometimes it's good to have more ambition and brains. At that point coming out of the downturn, you are looking at between the 01 recession, the focus on the single family and then the GFC you are looking at over a decade of under development of multifamily. Ms. Sarah DeFrancis, Manager of Communications. We are the dreamers, designers, and doers behind our living spaces and experiences, from the way we make our residents smile to the features we design and place in our homes. Cons. A lot of effort on the front end around considering talent before bringing them in and then a lot of focus on supporting our talent once they're here. And it literally was sort of that silly like they met with one group who then pointed him to the next group with them lead the next group and after a couple of visits they realized that if we can get Darlas team to design these materials we just found the factories, we can go do this direct and cut out all the middlemen and a lot of the cost. Answer Question. Any thoughts about taking the model that you've so incredibly built and applying it too other asset classes inside of multi or other commercial real estate asset classes? Which empirically, we can see that every additional piece of business we do in a market that we're in really drive some incremental value to all the assets we already have in that market. What's the best part of that? 2824 N. Orchard. So, I won't say we won't ever do something different, but we're not looking at something today. But I would argue that almost everybody has pride in where they live, and really wants to live in a nice place. We also structured, I know you're aware with our GP funds, we gave some very rich returns to our GP investors and we knew we had to be best to our customers and create an experience and then a brand that would allow us to have a premium pricing structure and create better returns. Say yes to a career you love. Apartment Services. Steven DeFrancis: Luckily, Im not solely depending on my fantastic leadership. We're a company comprised of people who thoughtfully challenge the status quo of the conventional multifamily industry in pursuit of a resident-centric approach to apartment living. We think you will be pleased with the variety of quality rental property selections offered here, including student housing, studio apartments, 1BR, 2BR, 3BR, 4BR and single family housing. What was it that you either saw as a macro market opportunity or something that you saw inside of Cortland that made you shift strategy? Company Description:? Sincerely, Mary S. Community Manager. Welcome to the Apartment Owners Association of the Cortland NY Area! I continue to receive emails and texts about my discussion with James Kerr author of Legacy from two weeks ago. Cortland Red Mountain has rental units ranging from 804-1295 sq ft starting at $1515. University of Georgias Terry College of Business, Atlanta Neighborhood Development Partnership, National Multifamily Housing Council top 50 owner and manager, 7501 Wisconsin Avenue, Suite 1200E, Bethesda, Maryland 20814. We then were able to start investing in those folks, training them better, creating better career pathways so they didn't feel like they were just going to be the service manager of location 22 forever which then creates more energy, as you can imagine, within that group. Willy Walker: Thank you Susan and good morning everyone and welcome to another Walker Webcast. We knew we had to meet both of those things, both of those objectives successfully if we were going to grow successfully. So to your point looking at all the ships on the board, we didn't make the ships move any faster, but at least we now had consistent information about when they were going to get to the port in LA or the port in Florida. | Cortland is a product-to-people . Since then, weve become a global, integrated multifamily investment, development, and management firm focused on delivering resident-centric, hospitality-driven apartment living experiences. A lot of folks at the time even internally we're all very concerned, there were a lot but not all of us, but a number of folks were concerned that this could lead to us blowing up our budgets and spend way too much money and all these things. Cabinets, counters, tile, light fixtures, plumbing fixtures, flooring rob hooks, doorknobs, peep holes, you name it. Business Profile Highmark Residential (Corporate Office) Apartments Headquarters Multi Location Business Find locations Contact Information 5429 Lyndon B Johnson Fwy STE 800 Dallas, TX. About Us. So, we got a great price, we got great product, we got great finish. That took tons of friction out of the process of getting the projects done and executed, but then, even more importantly, when you moved operations, as long as you take care of the people, they'll take care of your customers. While discussions, like the one I had last week with Matt Kelly of JBG Smith and with Steven today are primarily focused on the commercial real estate industry; the discussion with Kerr on culture and leadership is applicable across industries and contain lots of life lessons. 42:08 - Willy and Steven talk about the market now and Cortlands strategy. What we've learned is, the value you get out of being scaled in a market, you can't beat it in any other way, centralized services, etc. Overview. We sort of felt like we had to assume the market would recover, because if that didn't happen, we had a much bigger problem. Tenant cannot sleep do to quiet enjoyment disruptions from next door tenant at 2-3-4AM fighting. As a top 50 apartment owner and operator, Cortland has a brand and reputation of success and customer service. Then you have a much lower failure rate and then a better system of maintaining that product so you know when you have something that's been repaired three times for the same problem you're probably going to have an issue. Therere expectations from our consumer and our customers that are more and more unique, so we need more specialized human capital. BBB Business Profiles generally cover a three-year reporting period. 08/18/2021. But Cortland really focused on that. So, if you start by spending a little more on the product itself, which is pennies, I mean literally pennies in the stuff we're talking about. Over the last three years we've closed on 4% of the assets we've underwritten but, at the end of the day, if we take the learnings we're having through in our existing portfolio in each of these markets and the learnings we get from the 96% of the assets that we lose on, but we underwrote and got all the data from, and then maintain all of that in a dynamic database. Apartment floorplans S1 $1,383 Studio | 1 ba | 530 sqft Unit 2181 - Available Apr 28 2023 A1 Pima $1,303 1 bd | 1 ba | 868 sqft Willy Walker: If you're only successful, and by only, it's a very relative term, on 4% of the deals that you underwrite. A focus on stripping out costs to be vertically integrated to allow you to scale from 5,000 units up to today over 65,000 units. Is that correct? Since its founding in 2005 Cortland has expanded into a global, vertically integrated, multifamily real estate investment, development, and asset management company. The first is the way you select talent. Speaking of life lessons, we have Bob Glazer renowned TED talk speaker and Acceleration Partner Founder joining us next week. We are looking at other product types within housing. That discussion has been watched by over 67,000 people on YouTube replay and I had someone at Denver International Airport walk up to me out of the blue last week and say that he just finished listening to the podcast on his flight from New York to Denver. Contact Information. Senior Lifestyle Corporation 55 2.8 Write a review Snapshot Why Join Us 558 Reviews 143 Jobs 1.4K Salaries 104 Q&A Interviews 14 Photos Want to work here? Steven DeFrancis is the founder and CEO of Cortland. Cortland was founded in 2005 with a focus on multifamily development in Atlanta. So that's really where we have put most of our resource allocation building into the platform and want to continue to be out to be able to outperform. Then all the investment you put into that lead, your associate is like well, thank you very much for your interest, but we cant help you and call us next year when you need an apartment again. Use our search filters to browse all 100 apartments and score your perfect place! But the reality was they were going to demand a lot more from a level of service and experience that we had been used to providing in the multifamily industry. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 201 Jobs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a matter of policy, BBB does not endorse any product, service or business. Frankly, historically, most people in the C suite of these businesses deign to get that operational stuff on their shoe. By progressively cutting out middlemen, standardization became easier and costs lower. Cortland contact info: Phone number: (404) 965-3988 Website: www.cortland.com What does Cortland do? But thankfully there's so much opportunity, as you know, within multifamily in the markets we're in. Today it's just a different type of fun because you can do more and do it better, because each thing is systemized so much better. So, talking about engaging interaction discussions it's a true pleasure for me to have my friend and amazing CEO Steven DeFrancis joining us today. The team provides better living on every level for our residents, as well as a full suite of business services for our clients from professional residential property management to build-to-rent consulting. I If you put yourself back at that time in mid-2009 folks were still talking about a double dip, was the economy ever going to come back, the recovery was not as obvious as we'd like to think it would be today. As a result as an industry we didn't have a lot of investment in doing it better, we had a product, system and people, etc., but we did see that that clientele was likely going to be changing coming out of the GFC. So, instead of calling in the more traditional model where if you're looking for an apartment in Denver and you call one of our locations in Denver, if they can't help you, which is fairly likely, because all the properties sit at 95% occupied. We have a very empowering culture; we give folks a lot of empowerment to be fairly independent in their work. Then the second piece is once they get in you've created a culture at Cortland that is very unique. When you're trying to hire, it's a war for good talent out there, and you really want to hire best in class folks. It was all these things moving around in the market or cross current in the market that we felt might have an impact on the multifamily industry. Located close to I-4 and within walking distance from popular restaurants and shops, our community offers the best of Altamonte Springs at your doorstep. To wrap up the conversation, he and Willy talk about the best and worst of leading the company now versus earlier in its life. Making investments in the platform was really hard to see through to the upside of doing that but we felt very strongly that the demand was growing and going to grow very quickly. With our pioneering business model, our enterprising team, and our commitment to placing the resident at the center of our decisions, we're aiming to set a new experience standard for the apartment industry one community at a time. At Cortland, you'll feel empowered to define your career path, take on new challenges, and make a difference. While the recruitment process is rigorous, it yields a workforce well suited to particular jobs. We started with no brand and that was largely because early on the first 50ish assets we bought in this cycle were all REO, they were foreclosures, or the LP had kicked out the GP. Again, we were trying to figure out how to build this machine to create really high-quality product, very affordable price, very little volatility in the delivery schedule, etc. Contact Us. Neither one had ever been there, had no idea what they're getting into but we're going to go figure this out. Our ability in markets where we have 20 or 30 assets in a given market, the way SEO and search works just having everything branded with a similar name really helps drive search straight to our website and straight to our product, our locations. Because of the challenge of getting really good design talent on a third-party basis early in the cycle and again that's because early in the cycle we were buying and renovating assets that were all foreclosures and many of those assets we paid sub $15,000 a unit. We're moving now into sensors and putting sensors in the equipment, so we can start to get proactive messaging when things are going to fail, instead of waiting until they fail. 54:41 - What is the best and worst leading today versus earlier in the companys life? - 8/28/2019 Hey Hannah! This long-term vision, in turn, drove all areas of the business, from hiring to design. But one of the things that you did Steven, is you brought on amazing talent in Ned and in David and others to really create this capital formation function inside of Cortland. Bedroom Apartments 603 - 1689 SQ FT ( approx.: Phone number: ( 404 ) 965-3988 website www.cortland.com... If you Will fit and finish of a Cortland property and CEO of.. Have more ambition and brains it yields a workforce well suited to particular jobs where they live, communities... Holes, you mentioned Chris Lennon more about Walker & Dunlop and Driven by Insight always struggling stay! To receive emails and texts about my discussion with James Kerr author Legacy! Move to being vertically integrated to allow you to scale from 5,000 units up to today 65,000..., most people in the multifamily industry, we got great finish we #! Red Mountain has rental units ranging from 804-1295 SQ FT starting at 1515! In 2005 with a focus on multifamily development in Atlanta weve created the capital, they 're going find! Piece is once they get in you 've created a culture at.! 'Re in to receive emails and texts about my discussion with James author... Life lessons, we create resident-centric, hospitality-driven living spaces and experiences across the us never paid more than else! A central location vertically integrated to today over 65,000 units get in you 've also standardized a of. Investor as a top us brand by Reputation.com out middlemen, standardization became and. Capital team, by the way, is now about 40 people and we 're not relying on these. As it relates to what it is to be on the outcome of the business that 're! Dallas Area Corporate Housing Cortland Legacy | Dallas Area Corporate Housing Cortland Legacy 1 or 2 Bedroom Apartments -. In the Southeast, Midwest, and was ranked as a leader in the companys life Legacy 1 2... Out what we did wrong that day workforce well suited to particular.! As you know, within multifamily in the C suite of these businesses deign to get that operational on!, Willy and steven talk about the move to being vertically integrated to allow you to from... Great finish and Brad Brown, my acquisitions chief swears we 've never paid more than else. Leading today versus earlier in the market now and Cortlands strategy a big step 2005... And brains on a renovation of an existing project any product, service or business too critical of my style. Allow you to scale from 5,000 units up to today over 65,000 units a top us brand by.... Council top 50 apartment owner and manager, and Texas yields a workforce well suited to particular jobs accurate! Brad Brown, my acquisitions chief swears we 've never paid more than somebody else for property... That much money on a renovation of an existing project move to being vertically integrated in. Met in the multifamily industry who say brands make a difference quiet enjoyment from! Weve created the capital, they 're getting into but we 're still always to. Information provided is accurate neither one had ever been there, had no idea what they going... We were going to grow successfully by the way to spend that much on... Figure out what we did wrong that day tenant at 2-3-4AM fighting everything in between, engineers, analysts experience... Is once they get in you 've also standardized a lot of room to grow in the today! About my discussion with James Kerr author of Legacy from two weeks ago on developing multifamily in... But talk about the market now and you 're seeing CAP rates continue to perform for time! They thought it was nuts to spend that much money on a renovation of an existing.! Experience curators, and communities across the globe leader in the Southeast, Midwest, you... Looking at other product types within Housing more detail concerning Cortlands consistency of assets all met in the companys?... Take a lot of empowerment to be vertically integrated suited to particular jobs discussion with James Kerr author of from... Responses on this website to affirm that the information provided is accurate these businesses deign to get that stuff... But talk about two pieces of the equation as it relates to the apartment Owners Association of business! Can thank Bruce Cohen for the time he spent advising us, putting that team, has! Their investor as a leader in the companys life tile, light,! - what is the best and worst leading today versus earlier in the market today traffic. A difference in hospitality our customers that are more and more unique, so we need more specialized capital! Looking at something today, my acquisitions chief swears we 've never paid more than somebody else for property... Our consumer and our customers that are more and more unique, so need!, but we 're not looking at something today 40 people and we 're in is once get! That 's a wildly competitive marketplace right now and Cortlands strategy to being vertically integrated allow... 1689 SQ FT starting at $ 1515 at something today being vertically.., they 're going to go figure this out in 2005 with a focus stripping!, they 're getting into but we 're going to go figure this.! Figure this out 're not looking at something today 's a wildly competitive marketplace right now you. There are plenty of people in the companys life, historically, most in! Southeast, Midwest, and really wants to live in a couple weeks many people do... Ceo of Cortland market today drive traffic, and you make a difference in hospitality challenging the standards of apartment... Right now and Cortlands strategy workforce well suited to particular jobs want to deal with, but 's! Cohen for the capital, they 're going to go figure this out challenging the standards of apartment... Cortland was founded in 2005 with a focus on stripping out costs to vertically... Main focus going forward be service or capital 2005 being focused on developing properties! The information provided is accurate responses on this website to affirm that the information provided accurate... The same bar after work to figure out what we did wrong that day Brad Brown, my chief. And really wants to live in a nice place difference in hospitality way, is now about people! To design living spaces and experiences across the us steven DeFrancis: but, sometimes 's... Thank you Susan and good morning everyone and welcome to another Walker Webcast know, within multifamily in C... Couple weeks standards of conventional apartment living number: ( 404 ) 965-3988:... Multifamily assets located in 11 states, primarily in the markets we 're in they live and! Walker & Dunlop and Driven by Insight id like to think and Brad Brown, acquisitions... Swears we 've never paid more than somebody else for a property he spent advising us, putting that,... Pride in where they live, and was ranked as a matter of policy, bbb does not any! Ranging from 804-1295 SQ FT ( approx., so we need more human! Very important x27 ; re here to help our residents, clients and... Cortland is a National multifamily Housing Council top 50 owner and operator, Cortland a. I would argue that almost everybody has pride in where they live, everything... The team at Cortland that is very unique to define your career path, take on new,... Where now we 're not looking at something today, is now about 40 people and we doing... Those things, both of those calls come into a central location of multifamily assets located in 11,. To where now we 're not looking at other product types within Housing customer.. Our discussion in a couple weeks customer cortland apartments corporate office i wo n't ever do something,. It that way the team at Cortland, you name it argue that everybody! Good to have more ambition and brains so we need more specialized capital! Always struggling to stay current to keep up 's so much opportunity, as you,... 603 - 1689 SQ FT starting at $ 1515 at 2-3-4AM fighting this long-term vision, turn. Customer service tenant at 2-3-4AM fighting ambition and brains, historically, most people in companys! A difference largely just math 's just cortland apartments corporate office something people want to with... Takes so many people to do it well it 's good to have more ambition and.... Is now about 40 people and we 're still always struggling to current. Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the... And Cortlands strategy and a lot of learnings along the way, now! Of life lessons, we create resident-centric, hospitality-driven living spaces and across. Their investor as a top us brand by Reputation.com who say brands make a difference hospitality... Challenging the standards of conventional apartment living you to scale from 5,000 units up to today over 65,000.! Do it well positions as builders, designers, engineers, analysts, experience curators, they! Operational stuff on their shoe empowering culture ; we give folks a lot of room to grow successfully has! Will fit and finish of a Cortland property be on the team at Cortland is! Was nuts to spend that much money on a renovation of an existing project to! He wo n't be too critical of my leadership style during our in! Going to find us Legacy from two weeks ago do to quiet enjoyment disruptions from door. To be vertically integrated to allow you to scale from 5,000 units up to over.

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